Moveworks introduces a revolutionary AI copilot designed to automate employee support, marking a significant stride in workplace efficiency and productivity. This platform is uniquely poised to transform how global workforces interact with AI, enabling them to deliver impactful results. It stands out as a comprehensive solution for various workplace needs.
At the core of Moveworks' offerings is its ability to automate IT support. The platform efficiently handles tasks like provisioning software, updating distribution lists, resetting passwords, and troubleshooting issues【41†source】. This extends to enhancing the overall employee experience, where it streamlines processes such as booking time off, understanding benefits, payroll policies, and facilitating wide-reaching employee communications【42†source】.
Moveworks also excels in 'conversationalizing' finance workflows. It allows users to submit purchase orders, understand travel and expense policies, make 401k elections, and lookup accounting data with ease【43†source】. For sales teams, it simplifies searching go-to-market tools in chat, updating opportunity information, looking up account data, and approving deal discounts【44†source】.
The platform's capabilities in automating DevOps workflows are particularly noteworthy. It enables users to update engineering tasks, provision cloud storage credentials automatically, find the on-call engineer, and check the status of the build environment【46†source】. Moveworks also features a copilot interface that benefits from a fluid user experience. This interface allows employees to dynamically ask follow-up questions, auto-translate messages, generate summaries, and provide citations【47†source】.
In terms of task automation, Moveworks empowers employees to automate tasks across any business application, such as updating security groups, booking paid time off (PTO), and submitting purchase orders (POs)【48†source】. The ticket automation feature is particularly beneficial, automating the filing and routing of tickets, status update checks, and more across various department-specific ticketing systems【49†source】.
The platform's enterprise search capability enables the workforce to search for knowledge, files, and data across all business applications【50†source】. It also facilitates data lookups, providing a conversational interface to search any piece of structured data from business applications or data warehouses【51†source】. Knowledge management is accelerated with generative AI, helping to speed up content creation and fill knowledge gaps【52†source】.
Employee notifications are managed efficiently, keeping every employee updated with automatic notifications for ticket updates, approvals, outage detections, and more【53†source】. Moveworks also optimizes approval workflows, accelerating processes by up to 97% without compromising on compliance【54†source】. Additionally, the platform aids in internal communication, reaching employees with critical communications that drive action【55†source】.
The Moveworks Platform offers a secure conversational interface for employees to take action, search for information, query data, receive notifications, and create content across hundreds of enterprise applications. It is powered by constantly improving generative models, AI-powered analytics to measure performance, and developer tools to customize use cases【56†source】. Moveworks has garnered recognition from Forbes, being included in its list of top private companies in the world【57†source】, and a commissioned Forrester report has detailed the ROI of Moveworks across various verticals【58†source】.
In summary, Moveworks is a comprehensive AI copilot platform that automates a wide range of employee support tasks across IT, HR, finance, sales, marketing, and engineering. Its sophisticated AI technology, diverse application across business functions, and seamless integration into existing business systems make it a transformative solution for modern workplaces.
