Forethought.ai is revolutionizing the customer support landscape with its AI-first approach to customer service automation. Powered by SupportGPT™, Forethought.ai's generative customer support AI, the platform is specifically designed to reduce costs and elevate service quality for teams across industries.
1. Efficiency and ROI Enhancement
Forethought.ai uses Large Language Models (LLMs) fine-tuned on specific business data, maximizing efficiency and ROI. The platform boasts impressive metrics, including a 91% average model accuracy, 40% average reduction in First Response Time, and 53% deflection of routine inquiries.
2. Comprehensive Solution Suite
Forethought.ai offers a suite of solutions to optimize customer support:
- Solve: Focuses on autonomous policy creation and ticket resolution across multiple channels, leading to lower costs per ticket, faster resolutions, and increased customer satisfaction.
- Triage: Enhances case handling by enriching them with sentiment and intent analysis, improving response times and reducing manual tasks.
- Assist: Empowers agents with generative AI, ramping them faster with relevant knowledge and suggested responses, thereby boosting productivity.
- Discover: Recommends and optimizes customer service workflows, tracks performance, and measures ROI in real time.
3. Industry-Wide Applicability
Forethought.ai is versatile, streamlining customer experience (CX) for teams in various sectors, from E-commerce to SaaS to FinTech. This flexibility ensures that businesses in any field can maximize ROI and operate more efficiently with less.
4. Proven Track Record and Rapid Implementation
Forethought.ai's effectiveness is echoed in the business world. It is praised for its ability to plug into existing sales and customer service software to learn from past issues and better predict individual ticket requirements. The platform has been noted for reducing time-to-resolution, thereby enhancing employee productivity and customer retention, ultimately leading to improved revenue. Moreover, Forethought.ai can predict the priority of incoming tickets and the most suitable agent for them before any manual intervention. This capability has been a key factor in its rapid adoption and success, including its victory at the 2018 TechCrunch Disrupt Battlefield.
