Dispatch: An Open Source Crisis Management Orchestration Framework

Robert Harris -

GitHub's open-source project Dispatch is a crisis management orchestration framework designed to manage event metadata and resources. Leveraging tools already in use within organizations, Dispatch provides a comprehensive suite of crisis management tools for event participants, enabling them to focus on resolving incidents.

Key Features of Dispatch

  1. Event Management: Dispatch assists organizations in tracking and managing events, including event creation, assignment, tracking, and closure.
  2. Resource Management: Dispatch helps organizations manage the resources required for events, including personnel, tools, and data.
  3. Communication: Dispatch facilitates effective communication of event information, both internally and externally.

Advantages of Dispatch

  1. Scalability: Dispatch can scale according to the organization's size.
  2. Flexibility: Dispatch can be customized to meet the specific needs of an organization.
  3. Reliability: Dispatch has undergone production environment testing by Netflix.

Use Cases for Dispatch

  • Security Incident Management
  • Technical Fault Management
  • Natural Disaster Management
  • Other Business Event Management

Deployment Options for Dispatch

  • On-Premises Deployment: Dispatch can be locally deployed on an organization's servers.
  • Cloud Deployment: Dispatch can be deployed on cloud platforms like AWS, Azure, or GCP.

The open-source repository for Dispatch is available at

https://github.com/Netflix/dispatch.

Examples of Dispatch Usage

  1. Event Creation: Create events using Dispatch's API or CLI.
  2. Event Assignment: Assign events to incident handlers using Dispatch's API or CLI.
  3. Event Tracking: Track the progress of events using Dispatch's UI or API.
  4. Event Closure: Close events using Dispatch's API or CLI.
  5. Resource Management: Manage the resources required for events using Dispatch's API or CLI.
  6. Communication of Event Information: Communicate event information using Dispatch's UI, API, or CLI.

In summary, Dispatch is a powerful crisis management orchestration framework that enables organizations to effectively manage incidents.