Whelp represents a significant advancement in customer support solutions for small and medium-sized businesses, offering a comprehensive AI-based, all-channel customer service automation tool. This omnichannel platform enables businesses to connect with customers via Voice, Email, Live Chat, SMS, and WhatsApp, offering seamless and personalized service enhanced by AI-powered automations.
The platform's CRM solution streamlines workflow by consolidating customer interactions and data in one place, simplifying the management and response process to customer inquiries and concerns. Additionally, Whelp's single inbox feature combines all phone, email, chat, and messaging app conversations in one location, significantly improving efficiency and customer satisfaction.
Advanced reporting tools on Whelp provide insights into company performance over any time range, assisting businesses in optimizing their operations. The platform also allows for customization and automation of communication campaigns, with the capability to send bulk messages via various platforms including WhatsApp, Telegram, Email, and Facebook Messenger.
A standout feature of Whelp is its chatbot builder, which empowers users to design and deploy chatbots that provide 24/7 service and quick responses to customer inquiries and concerns. The platform boasts impressive automation capabilities for eCommerce, with up to 60% of customer inquiries automated, freeing up agents to handle more complex issues.
Integration capabilities of Whelp are also noteworthy, as the platform easily integrates with a wide range of other tools and platforms, streamlining integration with existing workflows.
In summary, Whelp is an innovative tool for small and medium-sized businesses, offering a range of functionalities to cover the entire customer service process without the need for human interaction. Its integration with technologies like ChatGPT, Google AI, and Amazon Lex further enhances its capabilities.
